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تعذر تحميل مدى توفر الطلب
Enjoy free shipping on every Urban Noor order.
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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At Urban Noor, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a 7-day return and refund policy under the following terms:
Eligibility for Returns
You may request a return or refund within 7 days of receiving your order. To be eligible:
Item must be unused, unworn, and in original condition
Product must include original packaging and tags
Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned or refunded:
Customized or personalized products
Sale or clearance items
Earrings and intimate accessories (for hygiene reasons)
Damaged products caused by misuse or improper handling
Return Process
To initiate a return:
Contact our support team within 7 days of delivery
Provide your order number and reason for return
Our team will guide you through the return steps
Refund Processing
Once your returned item is received and inspected:
Approved refunds will be processed within 5–10 business days
Refunds will be credited back to the original payment method
Shipping fees (if any) are non-refundable
Free Returns (Conditions Apply)
Urban Noor offers free return shipping only if the product is defective, damaged, or incorrect. For customer preference returns, shipping costs may apply.
Exchange Policy
You may request an exchange within 7 days, subject to product availability.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos for quick resolution.
Order Cancellation
Orders can only be canceled before they are shipped. Once dispatched, cancellation will be treated as a return request.
Contact Us
For return or refund requests, contact:
Urban Noor – Customer Support
Email: urbannoorofficial@gmail.com
We are Providing Free Shipping All over UAE.
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order