Return & Refund Policy

At Urban Noor, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a 7-day return and refund policy under the following terms:

Eligibility for Returns

You may request a return or refund within 7 days of receiving your order. To be eligible:

  • Item must be unused, unworn, and in original condition

  • Product must include original packaging and tags

  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized products

  • Sale or clearance items

  • Earrings and intimate accessories (for hygiene reasons)

  • Damaged products caused by misuse or improper handling

Return Process

To initiate a return:

  1. Contact our support team within 7 days of delivery

  2. Provide your order number and reason for return

  3. Our team will guide you through the return steps

Refund Processing

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be credited back to the original payment method

  • Shipping fees (if any) are non-refundable

Free Returns (Conditions Apply)

Urban Noor offers free return shipping only if the product is defective, damaged, or incorrect. For customer preference returns, shipping costs may apply.

Exchange Policy

You may request an exchange within 7 days, subject to product availability.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos for quick resolution.

Order Cancellation

Orders can only be canceled before they are shipped. Once dispatched, cancellation will be treated as a return request.

Contact Us

For return or refund requests, contact:

Urban Noor – Customer Support
Email: urbannoorofficial@gmail.com